Schedule: Improving Government Effectiveness sessions
It isn’t enough to be innovative. Government agencies also need to be effective. In this series of sessions, we’ll explore topics such as cost savings, efficiency, and customer service.
Location: Independence Ballroom A
Peter Ho (Singapore),
Peter Schwartz (Global Business Network)
Average rating:
(5.00, 1 rating)
Peter Ho is heading a transformation of Singapore’s government service, seeing the government "as a platform". Peter Schwartz, author of The Art of the Long View, writes, "In my view, Singapore is the Apple Computer of nations..." They will discuss the Singapore miracle and how it is unfolding.
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Location: Independence Ballroom A
Peter Levin (Department of Veterans Affairs),
Thor Muller (Get Satisfaction)
Average rating:
(5.00, 1 rating)
Good customer service is not traditionally a subject we associate with government. What can government agencies learn from the private sector and from those in government who are learning to raise the bar in customer service? Craig Newmark, founder of Craigslist, is joined by a series of government innovators to highlight breakthroughs in customer service.
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Location: Independence Ballroom A
Nicholas Gruen (Government 2.0 Taskforce (Australia))
Average rating:
(5.00, 1 rating)
Web 2.0 has ushered in a new age in which public goods are built privately. What lessons does the web provide government on how to harness the private sector to achieve common goals? We’ll discuss this critical topic with economist Nick Gruen, Chair of Australia’s Open Government Task Force.
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Location: Independence Ballroom A
David McQueeney (IBM Federal )
Most government agencies extract relatively little of the insight potentially available in their data, typically using pre-defined reports and backward-looking summarization techniques. The scale of these data sets, creates quite a challenge in computational and storage scale for the systems that would perform analytics intended to extract the actionable insights.
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Location: Independence Ballroom A
Frank DiGiammarino (White House)
Problems do not have boundaries–they are not constrained by bureaucracy, funding issues or turf wars–and need horizontal agents who can build the networks it takes to drive change. Frank DiGiammarino, the Deputy to the Special Advisor to the President for Recovery Implementation, will discuss ways in which the private and public sectors can partner for innovative and effective problem solving.
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Location: Independence Ballroom A
Douglas Hassebrock (Recovery Accountability and Transparency Board),
Alex Fishman (Palantir Technologies)
The Recovery Accountability and Transparency Board is using new technologies to harness the massive quantity of public data available about Stimulus spending to prevent fraud, waste and abuse. This presentation will discuss the Board’s approach which leverages the human mind to spot anomalies, their methodology, and demonstrate how an example case of fraud was found and investigated through data.
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Location: Independence Ballroom A
Marci Harris (Civic Engagement Solutions)
Average rating:
(4.50, 2 ratings)
PopVox founder and former congressional staffer Marci Harris will lay out her vision for aggregating, curating and quantifying grassroots activism to deliver the public's message in a way that can be received - and acted upon - by Congress.
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Location: Independence Ballroom A
Andrew McAfee (MIT Sloan School of Management)
Andrew McAfee of MIT's Sloan School of Management and author of the book Enterprise 2.0 explains how to adapt the new social tools and platforms that were first pioneered on the consumer internet to the more demanding needs of the enterprise - including government.
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For information on exhibition and sponsorship opportunities at the conference, contact Rob Koziura at (415) 947-6111 or email rkoziura@techweb.com
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